At Idylle Shop, customer satisfaction is our top priority. We want you to shop with absolute confidence. Because we specialize in digital products, our refund and resolution framework is designed to be clear, fair, and transparent.
To be eligible for a refund or resolution, you must report any technical issue or discrepancy within 14 days of your purchase date.
After 14 days, digital orders are considered successfully delivered and finalized.
We are happy to issue a full refund or provide immediate technical resolution under the following circumstances:
Technical Defects: The digital file is corrupted, completely unreadable, or missing core components described on the product page.
Duplicate Purchases: You accidentally purchased the exact same digital item more than once.
Access Failure: You are completely unable to download or access the file due to an error on our system, and our support team cannot resolve it.
Due to the nature of digital downloads (which cannot be physically “returned”), refunds will not be issued under these conditions:
Change of Mind: You purchased a digital product, downloaded the files, and simply decided you no longer want or need it.
Incompatible Software/Skills: You lack the necessary software, tools, or technical knowledge to use the digital file, despite the requirements being clearly listed on the product page.
Incorrect Email Provided: You entered an incorrect email address at checkout, preventing the automated delivery email from reaching you (though our support team can easily fix this and resend your files).
Send an email to support@idylle.shop with your full name, order number, and a detailed explanation of the issue (including screenshots if you encountered a technical error).
Our support team will review your case promptly. If a technical defect or duplicate purchase is verified, we will process your refund or provide a working file immediately.
Approved refunds are automatically credited back to your original payment method within a few business days.
Because digital products and download links are delivered instantly and automatically upon payment completion, orders cannot be canceled or modified once processed.
We’re here to help! Find quick answers or reach out to our team anytime.
