SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of idylle.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of idylle.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very top, came all in conformity
Arrived well packed, MTO good machine, arrived MTO fast!!!
Fast and safe shipping. Machine delivered in excellent condition. And it's wonderful.
Excellent product. Assembly in 15 minutes, adjustments in 10 minutes.
Very good printer, arrived in great condition
Everything OK. I recommend!!
Fantastic printer, ordered it on monday and received it wednesday evening. Setup was easy and the first print was a success.
Arrived on schedule, the great machine, easy to assemble. I set up following only the manual, which is working normally. For those who were used to ender3 Pro is a good difference in print volume and speed and clear quality.
10 minutes of assembly and immediately put it to print with the filament I supplied (before that, wash the substrate with soap for trial). I printed the boat, expected it to be so, but it turned out to be perfect, watched many other similar benches on other printers and came out worse. The only thing you still need to do is make the head apart and grease the rollers inside (the lubricant is included) otherwise it creaks a lot. For my money, as for me the best choice. Fixed the problem with the cable that is attached to the table in the back, now all the wires are in thick rubber braid. I love you guys! :)
Very good printer, everything comes well packed and the accessories are very good. It's phenomenal, eager to make new impressions
Fantastic printer. I recommend
The printer's speed is a game-changer for my project timelines, cutting down on hours of waiting.
The printer came fast and is working perfectly. Well packed.
As a professional designer, the high-speed, high-temperature 3D printer has fundamentally changed how I approach prototyping and small-batch production. The large print size is a standout feature, allowing me to print full-scale parts without the need for assembly post-printing. Speed is of the essence in my work, and this printer delivers on that front, significantly reducing the time from concept to prototype. Its precision is something to behold, with an accuracy of ±0.001mm making even the most intricate designs come to life with an exceptional level of detail.
The accuracy and detail of the prints are phenomenal, bringing my models and designs to life with an unprecedented level of clarity. The support for multiple filaments has been a joy to explore, especially the ability to print with materials like wood, which has added a whole new dimension to my projects. The high temperatures the printer can achieve have been crucial for experimenting with these diverse materials, yielding fantastic results every time.
Its large print size allowed me to tackle projects I previously thought impossible on a desktop 3D printer. The precision of this printer is unmatched. The details in my prints have never been clearer.
Setup was a breeze, and the first print quality exceeded my expectations. And the printer's build quality feels sturdy and designed to last, even under heavy use.
I was impressed by the range of materials it supports. Printing with wood was a standout experience. The high-temperature capabilities expanded my experimenting horizons, especially with challenging filaments. Also user-friendly interface made setup and operation seamless across different operating systems.
The printer is a solid investment for anyone serious about taking their 3D printing to the next level. From intricate art to functional prototypes, this printer has handled everything I've thrown at it with ease.
Experimenting with different materials has been a blast, thanks to the printer's high-temperature capabilities. It's amazing to see what you can achieve when you're not limited by your tools.
Absolutely top-notch, everything arrived just as expected.
The printer is very good, everything arrived well packed, and the accessories are top-notch. It's outstanding, and I can't wait to start more prints.
The printer is really good, I appreciated the detailed manual and online resources that helped me get the most out of it. Its versatility in filament compatibility means I can experiment with my designs in ways I hadn't considered before.
The printer's speed is incredibly beneficial, enabling me to iterate quickly and refine my designs without lengthy delays. The precision it offers means that every detail of my artistic vision is captured flawlessly, a critical factor when creating pieces that require a high level of detail. The wide range of compatible materials has also expanded my creative palette, allowing me to experiment with different textures and finishes that were previously out of reach.
The all-metal hotend and dual gear extruder provide reliability I hadn't found in other printers. This printer has transformed my approach to 3D printing, making it more about creativity and less about troubleshooting. Its ability to maintain high speeds without sacrificing print quality is also exceptional.
Considering the price, this is the best option out there. They've even fixed the issue with the cable attached to the table, now all wires are encased in a thick rubber sheath. I'm so grateful to you guys!
The printer is amazing. The setup was straightforward, and the first print came out perfectly. Everything is fine. I definitely recommend it!
The shipping was quick and secure, and the machine arrived in pristine condition - it's fantastic.
This printer is really good, it arrived in perfect condition.
I was skeptical about the precision claims at first, but I'm happy to say I was proven wrong. The detail in the prints is astonishing, making even the most intricate designs come to life. Getting started was so easy, and I've really appreciated how intuitive the interface is. It's nice not to dread the setup process for a change.
I'm genuinely impressed by the build quality of this printer. It's clear a lot of thought went into making it robust and reliable, a true testament to its creators. I can't say enough good things about this printer. It's exceeded my expectations in every way, making it an invaluable part of my creative toolkit. A heartfelt thanks!
The printer arrived quickly and works flawlessly. It was well packed, highly recommended.