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All orders can be canceled or modified until they are officially processed and shipped by our fulfillment center. Once the packaging and transit sequence has started, the order can no longer be canceled, but you can easily initiate a standard return after receiving the package.
Your satisfaction is our #1 priority. At Idylle, we want you to shop with total confidence. You can request a refund, replacement, or reshipment within 14 days of delivery if:
We do not issue a refund if:
*All return and refund requests must be submitted within 14 days of the carrier's marked delivery date. Please contact us via our Support Page.
Once your refund is approved, it will be processed and automatically credited back to your original method of payment within a few business days.
Need a different item? No problem. Contact our support team first, and we will guide you through our step-by-step exchange process. Please do not send your purchase back to the warehouse until we provide you with the official return authorization and correct warehouse address.
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