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Frequently Asked Questions

1. How much do you charge for shipping?

We provide Free Shipping on all orders across the United States. There are no hidden fees or extra charges at checkout.

2. Where do you ship from?

All our orders are shipped directly from our warehouses located in the United States (California). This allows us to provide faster delivery times compared to international shippers.

3. How long will my order take to arrive?

4. Do you provide tracking information?

Yes, absolutely. You will receive an email with a tracking number within 24-48 hours after your order has been shipped. You can track your package directly through our website or the carrier’s portal.

5. Is my payment secure?

Yes. We process all payments through Stripe, one of the most secure and reputable payment processors in the world. We accept all major credit cards (Visa, Mastercard) and your data is protected by high-level SSL encryption.

6. Can I cancel or change my order?

You can request a cancellation or change within 12 hours of placing your order. After this window, the order enters the fulfillment process and cannot be modified. Please contact us immediately at support@idylle.shop if you need assistance.

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