Frequently Asked Questions

How much do you charge for shipping?

We are proud to offer FREE shipping on all orders within US!

When will you ship my order?

Once your payment is confirmed, we process and dispatch your order within 1-3 business days.

How long will my order take to arrive?

Typically, delivery takes between 5-20 business days after dispatch. Please note that shipping times may occasionally vary due to factors beyond our control, but we work hard to ensure your package reaches you as quickly as possible.

Do you provide tracking information?

Yes! Once your order is dispatched, you will receive an email with your tracking information within 3-5 business days. You can use this to monitor your package’s journey to your doorstep.

Can I cancel my order?

We understand that plans can change. You can request a change or cancellation for your order within 12 hours of placing it. Please contact our support team immediately at support@idylle.shop for assistance.